Shipping policy

Let's Party sells balloons, party decorations, costumes and costume accessories, party lights, tableware, party favours, and Christmas and Halloween supplies, along with a range of gifts, toys and homewares. This policy covers delivery for everything we sell.

Free shipping Australia-wide

Standard shipping is free on all orders delivered within Australia. You'll see the $0 standard shipping option at checkout.

Dispatch

We dispatch in-stock orders within 1 working day. Orders are sent complete. If an item is out of stock, we'll contact you as soon as we can.

Delivery times

Delivery generally takes 2 to 7 working days after dispatch. Regional and remote areas can take up to 12 working days. These times are a guide only and are not guaranteed, because delivery depends on the carrier and your location. Please order early if you need your party supplies by a set date.

Express delivery

Express delivery is available at checkout for $20. For urgent orders, email sales@letsparty.com.au.

Tracking

When your order is dispatched, we'll email you a shipping confirmation, with tracking details where the carrier provides them. If you have a question about where your order is, email sales@letsparty.com.au with your order number.

PO boxes and carriers

We can deliver to PO boxes. Orders are sent with Australia Post, Toll, CouriersPlease or another carrier, depending on your location. Pick-ups are not available.

Damaged, faulty or missing items

Please check your order when it arrives. If something is damaged, faulty or missing, email sales@letsparty.com.au as soon as possible with your order number, a short description and photos of the item and packaging. We'll work with you to sort it out. This doesn't affect your rights under the Australian Consumer Law.

Questions

For any other delivery questions, email sales@letsparty.com.au.