REFUND POLICY

At LETSPARTY.com.au, we want our customers to be completely satisfied with their purchase. We, therefore, recommend you read our Refund, Return and Repairs Policy prior to making a purchase from LETSPARTY.com.au Online. We seek to it that our customers are familiar with our policy on refunds, returns and repairs and should know their rights under the Australian Consumer Law. If you need to return a product, we will make every reasonable effort to satisfy you.

RETURNS AND REPAIRS

  • RETURNABLE ITEMS

We will accept

  • Unwanted products in unused, unaltered condition with their original, undamaged packaging.
  • Defective product for refund, credit or exchange.

Goods must be returned within 60 pages. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any product cannot be easily returned to us - because of their size or the fault - please contact our team at sales@letsparty.com.au and we will try our best to assist you.  

  • NON-RETURNABLE ITEMS

We apologize for any inconvenience, but we do not accept returns on products that are used before.

Please contact our concerned team at sales@letsparty.com.au for assistance with your return. 

CHANGE OF MIND

We accept change-of-mind returns within 90 days of purchase.
To be eligible, items must be returned in their original condition, unused or only slightly used, and in their original packaging.

Please note:

  • Return shipping fees may apply.

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

We recommend previewing your order carefully before completing your purchase, but if you change your mind, we're happy to help within the return window.

GOODS DAMAGED IN TRANSIT

If any goods arrive damaged, please contact sales@letsparty.com.au as soon as possible.

LETSPARTY.com.au will assess the situation and give a reasonable solution to the customer. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please NOTE: No signed goods returned will be accepted as damaged in transit if signed for the shipping company. Signing the delivery note means you have received the goods and they are in good working condition and take ownership for those goods. LETSPARTY.com.au will not be liable for these delivered goods once the delivery note signed.

Hence, we recommend you to immediately inspect any product that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

REFUNDS

Refunds will be released by LETSPARTY.com.au store and will normally be processed within 7-10 business days. Refund will be via bank transfer, no matter what payment type is used.

CONTACT US

Where you have any questions or concerns relating to your order, please immediately contact us sales@letsparty.com.au